Case Studies

By 2025, 80% of customer service and support organisations will automate content creation and other work.

—Gartner 2023 press release

Here are a few more startling statistics about the impact of automation in marketing:

On average, companies that use a marketing automation solution to nurture leads see a 451% increase in qualified leads.

Automated marketing emails—including triggered emails—are 133% more likely to be relevant to subscribers’ buying journey and interests.

Campaign Monitor, 2017; Sender, 2024

60% of companies see improved personalisation as the main benefit of marketing automation. In turn, personalisation leads to “a measurable lift in business results” for 88% of companies, increased conversion rates for 63%, and improved overall customer experience for 61%.

– Analysis from Aberdeen Strategy & Research, 2019, and Liana Technologies, 2020

By 2021, 96% of marketers were using marketing automation. As of 2023, 55% - 75% of companies were using it—and 40% of B2B companies were planning to.

Demand Spring, 2021; Emailmonday, 2023; Hubspot, 2021

What Is a Marketing Automation Strategy ?

Marketing automation means using technology to automate repetitive marketing tasks so you can more efficiently manage your marketing processes and improve the effectiveness of your marketing efforts.

Developing a well-implemented strategy to automate marketing efforts requires you to identify which processes can or should be automated, understand and segment your audience, make sense of analytics on customer data, and create personalised content and targeted communications for each customer at each stage of the customer journey—all towards improving customer engagement and, eventually, increasing revenue.

Marketing Automation Strategy
Are you ready?

We help you adopt the latest technologies for automation with our thoughtfully crafted, customised marketing automation services.

From lead generation to email marketing, we’ve got you covered.

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Identify and Nurture Leads

Segment leads and automate content distribution to attract and educate potential customers

Deliver Relevant Content

Segment leads and automate content distribution to attract and educate potential customers

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Optimise Engagement

Employ A/B testing and CRM integration to refine strategies and facilitate smooth lead-to-customer transitions

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Transform Customers into Advocates

Run automated re-engagement campaigns, gather feedback, and encourage referrals to create loyal brand advocates

From lead generation to email marketing, we’ve got you covered.

We help you map out your customer journey. We identify touchpoints, pain points, and opportunities for improvement so you can create personalised experiences for your customers.
We help you design and implement loyalty programs that encourage repeat purchases and build lasting relationships.
We help you enhance customer experiences by optimising your communication channels—email, social media, chatbots, and SMS—to deliver consistent, personalised messaging across all touchpoints.
We help you employ data analytics to gain insights into your customers’ behaviours, preferences, and pain points—enabling you to make informed decisions and drive business growth.

Our marketing automation services streamline your marketing efforts so you can focus on what matters—developing your product or service.

Disappointed with manual marketing? Discover how our marketing automation services can transform your strategy.

Why Should You Invest in Marketing Automation Services?

Marketing automation isn’t just a tool; it’s a strategic imperative that catalyses your success.

Efficiency That Keeps You Ahead

With our marketing automation services, your team is freed from repetitive tasks so they can concentrate on creative work.

Personalisation to Engage and Win Customers

Our marketing automation services help you analyse customers’ data so you can offer tailored recommendations that resonate with them.

Timeliness That Matches Market Pace

From promoting new offerings to highlighting trending products, e-commerce marketing automation can ensure your communication is timely and drives engagement and conversions.

Data-Driven Decisions for Market Dominance

By engaging with an agency to automate marketing, you gain customer insights that empower you to anticipate trends, optimise inventory, and refine your marketing strategies.

Improved Lead Management

Automating lead scoring, audience segmentation, and personalised communications help nurture and manage leads throughout their buying journey.

Customer Loyalty Amidst Competition

An agency that helps you automate your marketing efforts can help you identify at-risk customers and automate re-engagement efforts to reduce churn and cultivate brand advocates.

Revenue Growth That Defines Leaders

Brands that use marketing automation services for effective lead nurturing consistently outperform their competitors.

Scalability and Consistency

Solutions that automate marketing efforts are scalable and ensure consistent messaging and customer experiences across channels.

Ready to deliver a more appealing, personalised e-commerce experience? Give our marketing automation services a try.

Proven Marketing
Automation
Strategies

A 2021 study found 71% of consumers expect companies to deliver personalised interactions, with 76% feeling frustrated when those expectations aren’t met. Notably, companies experiencing rapid growth harness the power of personalisation to generate 40% more revenue than their slower-paced counterparts. Modern businesses use AI-driven tools—and platforms that automate marketing processes—to tailor the online shopping experience to meet these evolving consumer demands. By analysing individual preferences and browsing behaviour, these tools enable customised product recommendations and personalised homepage displays.

75% of e-shoppers abandon cart items without proceeding to a purchase. Sending a follow-up email a few hours later is an effective strategy to rekindle their interest. Statistics indicate that such reminders typically achieve a remarkable 50% open rate, with 10% of customers returning to complete their purchase.

Build the foundation for lasting relationships by creating a warm welcome for new customers and guiding them through their initial interactions with your website and products. Personalised onboarding involves setting up automatically triggered email sequences when someone signs up or makes their first purchase. These emails can introduce and reinforce your brand’s identity, values, and offerings.

Notify customers when the prices of products on their wishlists are lowered—or when items they’ve shown interest in are back in stock. This demonstrates your attentiveness to their preferences while enhancing their shopping experience.

Transactional emails such as order confirmations and shipping notifications are opportunities to enhance the customer experience and build trust. Automating such emails ensures that customers receive timely and accurate information. Transactional emails can include post-purchase surveys, responses to which help you continually improve your services and products.

Social proof has become a critical driver of consumer trust, purchase decisions, and gaining customers. Our marketing automation services enable you to gather and display customer reviews, ratings, testimonials, and user-generated content that vouch for the quality and credibility of your products and services.

Retargeting one-off or occasional customers is a powerful way to increase conversions. An e-commerce marketing automation solution can help you create and schedule relevant social media and search engine ads that:

  • remind customers of products they’ve viewed
  • entice them with related items
  • showcase special offers

Incorporating these processes into your business can significantly improve customer engagement, boost sales, and enhance the shopping experience.

Drive growth and efficiency with our advanced marketing automation services.

We offer flexible
engagement models.

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Fixed Price
Time material
Time and Material
monthly Retainer
Monthly Retainer

TESTIMONIALS

We build lasting relationships.

At Focalworks, we don’t just develop software. We work closely with you to understand your business needs and goals, and we’re always here to offer our services and support whenever you need it.

And our clients trust us with doing a great job for them.
Dr. Scott Bublitz, PhD.
Dr. Scott Bublitz, PhD.
Founder,
Exam Design Inc.

I have worked with Focalworks for over 10 years and I can’t say enough about this group. A large part of the success of my last two companies can be attributed to Focalworks.

I found their development team to be very knowledgeable, not only in software development but also deployment and infrastructure technologies. Within 5 years of the company’s inception, I was able to sell the platform to the world’s largest testing company who still uses it to manage the test content for the largest certification programs in the world. During the acquisition process, Focalworks was highlighted as one of the key contributors to the software’s success.

After the success I’ve had with Focalworks, it’s doubtful that I’ll ever use another software team.

Abhijit Joshi
Abhijit Joshi
Head – Global Solutions Hub
Sewells-MSXI

Our association with Focalworks is more than 10 years old now and the relationship has evolved from being a client-agency relationship to a partnership.

Focalworks team brings in all aspects that one would desire in a trusted agency partner – innovation, creative flair, robust project management, huge commitment to meeting agreed timelines and delivery quality.

I am sure they will keep delivering more and more innovative solutions and services to their clients in the coming years. We wish them all the luck.

Bruce Haghighat
Bruce Haghighat
CEO
Octane Learning

Our team has been working with Focalworks for over a decade after an exhaustive search looking for an offshore partner.

Focalworks was able to staff our projects with qualified professionals and has provided a steady team since. On many occasions when the project need required additional resources, they were able to shift in additional capabilities to complete the tasks on hand. Their level of expertise, responsiveness and professionalism is unsurpassed.

They are always flexible and go beyond the call of duty. I highly recommend the Focalworks team.

Jonathan Davis
Jonathan Davis
Founder
Trualta Care Network

As a non-technical founder, Focalworks has been a great partner.

I consider the Focalworks team to be an extension of our team, and their end-to-end capabilities enable them to handle any design or technology request that arises.

We rely on them to deliver excellent work on tight timelines, and they frequently surpass expectations!

Malinda Sanna
Malinda Sanna
Founder & CEO
SPARK Ideas LLC

I’ve had the pleasure of working with Focalworks for over two years, and it’s no exaggeration to say that their work has propelled our business forward.

Strengths lay in excellent development work, design and a problem-solving mentality that is invaluable for a business that is creating something new.

Whatever you dream, Focalworks will find a way to make it happen!

Sangram Sengupta
Sangram Sengupta
Founding Partner
M&C Saatchi Singapore

M&C Saatchi has been working with Focalworks for close to 7 years now. During this time, they have helped us with several complex website builds, app development and digital/social media campaign materials.

They are always on the ball, highly dedicated bunch of individuals with great talent and problem solving skills. They have consistently added value and come to us with ingenious solutions that have helped us grow our business.

Once they have undertaken a project, we always rest assured that a high quality product will be delivered on time.

It has been a pleasure working with them and I simply cannot recommend them highly enough.

Adam Greene
Adam Greene
CTO
Peloton Document Solutions

Focal works has been much more than an offshore development vendor for Peloton. They have been a true partner in every sense of the word, completely exceeding my expectations.

Focalworks fills the standard development and QA roles for us, but they also add value in many unexpected ways such as providing feedback on our Agile processes and recommendations on how to improve them, providing architecture guidance and proactively looking for ways to improve our automated testing coverage. I can’t speak highly enough about the entire team and recommend them to anyone looking for a rock-solid and professional offshore team.

Choosing to work with Focalworks will be one of the best decisions you ever make, especially if you treat them as a partner instead of just as a pool of resources.

Kenneth Tan
Kenneth Tan
Corporate director of technology
Nexus Global

It has been over a decade of working with Focalworks.

I have been very pleased with the talent and resources they have been able to provide to my projects. The leadership at Focalworks is quick to respond; eager to understand the projects and challenges; lend their expertise to the process.

I have engaged Focalworks with projects that include Application Development, Automated Testing, and eLearning. In the words of Henry Ford, “Coming together is a beginning, staying together is progress, and working together is success.”

Focalworks is truly a development partner and together we have successfully delivered multiple projects.

Mukesh Kumar
Mukesh Kumar
CTO
Goa Institute of Management

Focalworks’ proficiency in developing websites has enabled us to establish a vibrant online existence.

The recently launched website proficiently highlights GIM’s programmes for potential students, simplifying their search for courses, instructors, and campus activities.

We strongly endorse their services to those in need of dependable website development.

Turbo-charge your marketing

Are your marketing growth efforts stifled? Boost engagement and ROI with the right marketing automation services.
Repetitive tasks slowing your growth?
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FAQ

Why should I use marketing automation services for my business?

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What are the key features to look for when selecting a marketing automation service or platform for my business?

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How can businesses choose the right platform to automate their marketing efforts?

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How can tools that automate marketing streamline and optimise my sales funnel?

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How can a company that automates marketing help businesses grow?

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Can I personalise and target content for different segments of my audience by automating marketing? How?

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How can businesses leverage automation in marketing to improve customer engagement and loyalty?

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How do I know if I really need to automate my marketing efforts?

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What are some best practices for creating effective marketing campaigns that use automation?

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What are the common pitfalls to avoid when implementing a platform that automates marketing, and how can businesses overcome them?

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What are some common solutions that automate marketing activities?

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Can marketing automation services be customised for my industry?

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What is e-commerce marketing automation, and how does it benefit my online store?

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How quickly can I see results with a service that automates my marketing processes?

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Can solutions that automate my marketing efforts integrate with my existing tools?

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How do you measure the success of a marketing campaign that uses automation, and what metrics should you be tracking?

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What is the role of automated marketing in multichannel marketing campaigns?

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What makes companies that help automate marketing different from other digital agencies?

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Can small businesses benefit from e-commerce marketing automation?

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What role does marketing automation play in account-based marketing (ABM), and how can businesses target key accounts?

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How can businesses improve their social media strategy and drive engagement on social channels by automating their marketing processes?

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What are some emerging trends in the automation of marketing, and how can businesses stay ahead of the curve?

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