Marketing Automation Services
Leverage our leading-edge marketing automation services to drive engagement, improve conversions, and maximise ROI across every campaign.
Case Studies
Empowering Financial Literacy for Micro Businesses at Scale
#MERN, #digitalexperience, #sustainability
By 2025, 80% of customer service and support organisations will automate content creation and other work.
—Gartner 2023 press release
Here are a few more startling statistics about the impact of automation in marketing:
On average, companies that use a marketing automation solution to nurture leads see a 451% increase in qualified leads.
Automated marketing emails—including triggered emails—are 133% more likely to be relevant to subscribers’ buying journey and interests.
– Campaign Monitor, 2017; Sender, 2024
60% of companies see improved personalisation as the main benefit of marketing automation. In turn, personalisation leads to “a measurable lift in business results” for 88% of companies, increased conversion rates for 63%, and improved overall customer experience for 61%.
– Analysis from Aberdeen Strategy & Research, 2019, and Liana Technologies, 2020
By 2021, 96% of marketers were using marketing automation. As of 2023, 55% - 75% of companies were using it—and 40% of B2B companies were planning to.
– Demand Spring, 2021; Emailmonday, 2023; Hubspot, 2021
What Is a Marketing Automation Strategy ?
Marketing automation means using technology to automate repetitive marketing tasks so you can more efficiently manage your marketing processes and improve the effectiveness of your marketing efforts.
Developing a well-implemented strategy to automate marketing efforts requires you to identify which processes can or should be automated, understand and segment your audience, make sense of analytics on customer data, and create personalised content and targeted communications for each customer at each stage of the customer journey—all towards improving customer engagement and, eventually, increasing revenue.
Are you ready?
We help you adopt the latest technologies for automation with our thoughtfully crafted, customised marketing automation services.
From lead generation to email marketing, we’ve got you covered.
Identify and Nurture Leads
Segment leads and automate content distribution to attract and educate potential customers
Deliver Relevant Content
Segment leads and automate content distribution to attract and educate potential customers
Optimise Engagement
Employ A/B testing and CRM integration to refine strategies and facilitate smooth lead-to-customer transitions
Transform Customers into Advocates
Run automated re-engagement campaigns, gather feedback, and encourage referrals to create loyal brand advocates
From lead generation to email marketing, we’ve got you covered.
Our marketing automation services streamline your marketing efforts so you can focus on what matters—developing your product or service.
Disappointed with manual marketing? Discover how our marketing automation services can transform your strategy.
Why Should You Invest in Marketing Automation Services?
Efficiency That Keeps You Ahead
Personalisation to Engage and Win Customers
Timeliness That Matches Market Pace
Data-Driven Decisions for Market Dominance
Improved Lead Management
Customer Loyalty Amidst Competition
Revenue Growth That Defines Leaders
Scalability and Consistency
Ready to deliver a more appealing, personalised e-commerce experience? Give our marketing automation services a try.
Proven Marketing
Automation Strategies
A 2021 study found 71% of consumers expect companies to deliver personalised interactions, with 76% feeling frustrated when those expectations aren’t met. Notably, companies experiencing rapid growth harness the power of personalisation to generate 40% more revenue than their slower-paced counterparts. Modern businesses use AI-driven tools—and platforms that automate marketing processes—to tailor the online shopping experience to meet these evolving consumer demands. By analysing individual preferences and browsing behaviour, these tools enable customised product recommendations and personalised homepage displays.
75% of e-shoppers abandon cart items without proceeding to a purchase. Sending a follow-up email a few hours later is an effective strategy to rekindle their interest. Statistics indicate that such reminders typically achieve a remarkable 50% open rate, with 10% of customers returning to complete their purchase.
Build the foundation for lasting relationships by creating a warm welcome for new customers and guiding them through their initial interactions with your website and products. Personalised onboarding involves setting up automatically triggered email sequences when someone signs up or makes their first purchase. These emails can introduce and reinforce your brand’s identity, values, and offerings.
Notify customers when the prices of products on their wishlists are lowered—or when items they’ve shown interest in are back in stock. This demonstrates your attentiveness to their preferences while enhancing their shopping experience.
Transactional emails such as order confirmations and shipping notifications are opportunities to enhance the customer experience and build trust. Automating such emails ensures that customers receive timely and accurate information. Transactional emails can include post-purchase surveys, responses to which help you continually improve your services and products.
Social proof has become a critical driver of consumer trust, purchase decisions, and gaining customers. Our marketing automation services enable you to gather and display customer reviews, ratings, testimonials, and user-generated content that vouch for the quality and credibility of your products and services.
Retargeting one-off or occasional customers is a powerful way to increase conversions. An e-commerce marketing automation solution can help you create and schedule relevant social media and search engine ads that:
- remind customers of products they’ve viewed
- entice them with related items
- showcase special offers
Incorporating these processes into your business can significantly improve customer engagement, boost sales, and enhance the shopping experience.
Drive growth and efficiency with our advanced marketing automation services.
We offer flexible
engagement models.
Fixed Price
- Requirements can be / need to be fully scoped out and articulated
- Risk of adverse impact of late discoveries is high
- A longer pre-development discovery phase is feasible
- Overheads of tight scope management are acceptable
- Budget constraints take priority over all other parameters
Time and Material
- Requirements are relatively ad hoc or cannot be fully scoped or anticipated
- Discoveries are ongoing and emergent, so a discovery phase or pre-development scoping is not very feasible
- Deliverables are usually small but need to be addressed quickly
- Turnaround times are a priority
Monthly Retainer
- Requirements are not fully scoped out and ongoing discovery is expected
- Project size is medium to large
- There is a strong motivation to build a strategic development alliance
- Deep project knowledge is required
- There is a commitment of continuity and collaboration among project members
TESTIMONIALS
We build lasting relationships.
At Focalworks, we don’t just develop software. We work closely with you to understand your business needs and goals, and we’re always here to offer our services and support whenever you need it.
And our clients trust us with doing a great job for them.
Exam Design Inc.
I have worked with Focalworks for over 10 years and I can’t say enough about this group. A large part of the success of my last two companies can be attributed to Focalworks.
I found their development team to be very knowledgeable, not only in software development but also deployment and infrastructure technologies. Within 5 years of the company’s inception, I was able to sell the platform to the world’s largest testing company who still uses it to manage the test content for the largest certification programs in the world. During the acquisition process, Focalworks was highlighted as one of the key contributors to the software’s success.
After the success I’ve had with Focalworks, it’s doubtful that I’ll ever use another software team.
Sewells-MSXI
Our association with Focalworks is more than 10 years old now and the relationship has evolved from being a client-agency relationship to a partnership.
Focalworks team brings in all aspects that one would desire in a trusted agency partner – innovation, creative flair, robust project management, huge commitment to meeting agreed timelines and delivery quality.
I am sure they will keep delivering more and more innovative solutions and services to their clients in the coming years. We wish them all the luck.
Octane Learning
Our team has been working with Focalworks for over a decade after an exhaustive search looking for an offshore partner.
Focalworks was able to staff our projects with qualified professionals and has provided a steady team since. On many occasions when the project need required additional resources, they were able to shift in additional capabilities to complete the tasks on hand. Their level of expertise, responsiveness and professionalism is unsurpassed.
They are always flexible and go beyond the call of duty. I highly recommend the Focalworks team.
Trualta Care Network
As a non-technical founder, Focalworks has been a great partner.
I consider the Focalworks team to be an extension of our team, and their end-to-end capabilities enable them to handle any design or technology request that arises.
We rely on them to deliver excellent work on tight timelines, and they frequently surpass expectations!
SPARK Ideas LLC
I’ve had the pleasure of working with Focalworks for over two years, and it’s no exaggeration to say that their work has propelled our business forward.
Strengths lay in excellent development work, design and a problem-solving mentality that is invaluable for a business that is creating something new.
Whatever you dream, Focalworks will find a way to make it happen!
M&C Saatchi Singapore
M&C Saatchi has been working with Focalworks for close to 7 years now. During this time, they have helped us with several complex website builds, app development and digital/social media campaign materials.
They are always on the ball, highly dedicated bunch of individuals with great talent and problem solving skills. They have consistently added value and come to us with ingenious solutions that have helped us grow our business.
Once they have undertaken a project, we always rest assured that a high quality product will be delivered on time.
It has been a pleasure working with them and I simply cannot recommend them highly enough.
Peloton Document Solutions
Focal works has been much more than an offshore development vendor for Peloton. They have been a true partner in every sense of the word, completely exceeding my expectations.
Focalworks fills the standard development and QA roles for us, but they also add value in many unexpected ways such as providing feedback on our Agile processes and recommendations on how to improve them, providing architecture guidance and proactively looking for ways to improve our automated testing coverage. I can’t speak highly enough about the entire team and recommend them to anyone looking for a rock-solid and professional offshore team.
Choosing to work with Focalworks will be one of the best decisions you ever make, especially if you treat them as a partner instead of just as a pool of resources.
Nexus Global
It has been over a decade of working with Focalworks.
I have been very pleased with the talent and resources they have been able to provide to my projects. The leadership at Focalworks is quick to respond; eager to understand the projects and challenges; lend their expertise to the process.
I have engaged Focalworks with projects that include Application Development, Automated Testing, and eLearning. In the words of Henry Ford, “Coming together is a beginning, staying together is progress, and working together is success.”
Focalworks is truly a development partner and together we have successfully delivered multiple projects.
Goa Institute of Management
Focalworks’ proficiency in developing websites has enabled us to establish a vibrant online existence.
The recently launched website proficiently highlights GIM’s programmes for potential students, simplifying their search for courses, instructors, and campus activities.
We strongly endorse their services to those in need of dependable website development.
Turbo-charge your marketing
Repetitive tasks slowing your growth?
We can help.
FAQ
Why should I use marketing automation services for my business?
+By utilising marketing automation services, you can save time, reduce manual tasks, and target your audience more effectively. It enables personalised marketing at scale, helping you drive better engagement, nurture leads, and ultimately increase conversions.
What are the key features to look for when selecting a marketing automation service or platform for my business?
+Look for key features such as lead scoring, lead nurturing workflows, email marketing capabilities, and analytics and reporting. Integration with other software and platforms, such as CRM systems and social media channels, can be necessary for a seamless and comprehensive marketing strategy. Consider your specific business needs and goals when evaluating different platforms or services.
How can businesses choose the right platform to automate their marketing efforts?
+Businesses should consider their budget, the features and functionality they require, ease of use, scalability, and integration with other tools in their marketing stack. It’s essential to do thorough research and assess multiple options before deciding.
How can tools that automate marketing streamline and optimise my sales funnel?
+By automating lead nurturing, scoring, and follow-up tasks, businesses can more efficiently move leads through the sales funnel and improve the chances of conversion. Automated workflows can also help sales teams receive qualified leads at the right time, allowing them to focus on high-priority prospects.
How can a company that automates marketing help businesses grow?
+Such companies specialise in implementing automation strategies and solutions tailored to your business needs. They help you design, execute, and monitor marketing campaigns more effectively, allowing you to focus on strategic growth while reducing repetitive tasks.
Can I personalise and target content for different segments of my audience by automating marketing? How?
+Yes. By segmenting your audience based on demographics, behaviour, or other criteria, you can create targeted campaigns and workflows tailored to their interests and needs. Software that automates marketing processes can also help you track and analyse the effectiveness of these campaigns, allowing you to continually refine and improve your content strategy.
How can businesses leverage automation in marketing to improve customer engagement and loyalty?
+Automated marketing can help businesses improve customer engagement and loyalty by allowing them to create personalised, relevant content that speaks to the needs and interests of individual customers. By tracking customer behaviour and preferences, businesses can segment their audience and deliver targeted messages more likely to resonate with each customer. Additionally, automated marketing can help businesses create and manage loyalty programs and send targeted promotions and offers to loyal customers.
How do I know if I really need to automate my marketing efforts?
+If you’re finding it difficult to manage repetitive marketing tasks, track leads, or personalise customer interactions at scale, it may be time to explore solutions that automate marketing. Automation helps you streamline processes, save time, and focus on high-level strategy.
What are some best practices for creating effective marketing campaigns that use automation?
+Businesses should focus on personalisation, relevance, and timing. They should also use data and analytics to measure and optimise their campaigns, segment their audience based on behaviour and demographics, and provide valuable content to nurture leads and build customer relationships.
What are the common pitfalls to avoid when implementing a platform that automates marketing, and how can businesses overcome them?
+Common pitfalls to avoid include the need for clearer goals and objectives, failure to properly integrate the platform with other software and systems, and the lack of a comprehensive content strategy. To overcome these challenges, businesses should clearly define their goals and ensure that the platform aligns with their overall strategy. Training employees on the platform and ensuring it is integrated with other business tools and systems is essential. Regular evaluation and refinement of the strategy can help ensure continued success.
What are some common solutions that automate marketing activities?
+Common solutions include automated email marketing, customer journey mapping, CRM integration, lead scoring and nurturing, and social media automation. These solutions help streamline various marketing processes to ensure better customer engagement and increased ROI.
Can marketing automation services be customised for my industry?
+Yes, marketing automation services can be tailored to meet the unique needs of different industries. Whether you’re in e-commerce, B2B, retail, or services, automation can be customised to handle your specific marketing workflows and objectives.
What is e-commerce marketing automation, and how does it benefit my online store?
+E-commerce marketing automation refers to automating tasks like abandoned cart emails, product recommendations, customer segmentation, and personalised campaigns for online stores. This automation helps increase sales and improve customer engagement.
How quickly can I see results with a service that automates my marketing processes?
+Results from marketing automation services can vary depending on the complexity of the strategy and tools implemented. However, many businesses start seeing improvements in efficiency, lead engagement, and conversions within the first few weeks of setting up their automation processes.
Can solutions that automate my marketing efforts integrate with my existing tools?
+Yes, most such solutions are designed to integrate with existing tools such as CRM systems, email platforms, and analytics software. This seamless integration ensures that your marketing data is centralised, enabling more effective campaigns and reporting.
How do you measure the success of a marketing campaign that uses automation, and what metrics should you be tracking?
+Businesses should track a range of metrics including conversion rates, open and clickthrough rates, engagement rates, website traffic, and lead generation. These metrics can help businesses understand how their campaigns are performing and identify areas for improvement. Additionally, businesses should track metrics related to their overall marketing goals such as customer acquisition and retention, brand awareness, and revenue growth.
What is the role of automated marketing in multichannel marketing campaigns?
+The automation of marketing is crucial in multichannel marketing campaigns because it enables businesses to deliver personalised and targeted messages across multiple channels and touchpoints. These can include email, social media, SMS, push notifications, and more. Businesses can create more seamless and effective multichannel marketing campaigns by automating the delivery of these messages and tracking customer interactions.
What makes companies that help automate marketing different from other digital agencies?
+Such companies focus specifically on implementing and optimising automated marketing tools and strategies. Unlike traditional digital agencies that may handle a range of services, such companies specialise in creating efficient, data-driven marketing systems to maximise engagement and growth.
Can small businesses benefit from e-commerce marketing automation?
+Absolutely! E-commerce marketing automation is beneficial for small businesses because it helps manage customer relationships, nurture leads, and automate key marketing tasks without the need for a large team. It allows smaller companies to compete with larger brands by providing personalised, efficient marketing at scale.
What role does marketing automation play in account-based marketing (ABM), and how can businesses target key accounts?
+The automation of marketing is critical in ABM because it allows businesses to target key accounts with personalised messages and content. By using data and insights to understand individual accounts’ specific needs and pain points, businesses can create customised marketing campaigns more likely to resonate with their target audience. Additionally, the automation of marketing efforts can help businesses track and measure the success of their ABM campaigns, allowing them to make data-driven decisions about future marketing initiatives.
How can businesses improve their social media strategy and drive engagement on social channels by automating their marketing processes?
+When marketing processes and procedures are automated, businesses can improve their social media strategy because they get the capabilities to schedule and publish social media posts in advance, monitor and respond to social media conversations in real-time, and track social media metrics to understand how their content is performing. Additionally, such automation can help businesses identify and engage with their most valuable social media followers—and create and manage social media ad campaigns that target specific audience segments.
What are some emerging trends in the automation of marketing, and how can businesses stay ahead of the curve?
+Emerging trends include using artificial intelligence and machine learning, integrating the automation platform with other technologies such as CRM and analytics tools, and adopting omnichannel marketing strategies that leverage multiple channels to reach and engage with customers. To stay ahead of the curve, businesses should invest in the latest tools and technologies for automation and stay up-to-date with the latest trends and best practices in the industry. Additionally, businesses should be prepared to experiment with new strategies to automate marketing and techniques to find the best approaches for their unique needs and goals.